Your storage agreement, explained
Why your storage agreement is worded as a licence, and what that means for you.
Your storage agreement uses some specific language on purpose. This article explains what it means and why it's worded the way it is.
It's a licence to occupy
Your agreement gives you a personal right to store your goods in a specific unit — a licence to occupy, rather than legal possession of the space itself. That's why it's written entirely in licence terms throughout: a licence fee, an operator, and an occupier (that's you). This isn't just a style choice — it reflects what the agreement actually is, and it's why your operator can, for example, offer to move your goods to a comparable unit on reasonable notice, or retain a right to enter the unit for inspection or safety reasons — rights that only make sense because you hold a licence, not possession of the unit itself.
What's in it
Your agreement covers:
- Your unit — its location, size, and the licence fee for it.
- Term and renewal — how the agreement continues and how you can end it.
- Coverage — whether you've chosen a waiver, and at what level; see Set up a coverage waiver.
- Access — your rights and your operator's rights to enter or restrict access, including the circumstances that can lead to overlock; see How overlock works.
- Ending the agreement — notice periods and what happens on move-out; see Give notice and end your agreement.
Signing it
Your agreement is signed electronically at move-in. Once signed, you can download your copy at any time from your customer portal — it's kept alongside your invoices and other documents.
Who to contact
If anything in your agreement doesn't match what you were told when you booked, contact support and we'll look into it.