Set up a coverage waiver

Most storage agreements offer a coverage waiver for your stored goods. This article explains what it is, what it costs, and — importantly — what it isn't.

What a waiver is

A coverage waiver is a term of your storage agreement: your operator contractually agrees to accept a defined, capped liability for your goods, up to a declared value you choose, if they're lost or damaged in the ways the agreement sets out. It's a promise your operator makes directly to you as part of your licence.

A waiver is not insurance. No risk is transferred to a third-party insurer, there's no policy, and no premium — it's a contractual promise from your operator, priced as a simple recurring charge alongside your licence fee. This distinction matters legally as well as practically, which is why we always call it a waiver or "cover", never "insurance".

Choosing a level

Waiver tiers are based on the declared value of your stored goods — the higher the value you want covered, the higher the charge. For example, a tier covering £1,000 of declared value costs £4.00 on top of your licence fee; higher tiers covering £3,000 or £10,000 cost more. Choose the level that reflects what you're actually storing — the declared value is the cap on what can be claimed, so it's worth being realistic rather than picking the cheapest option by default.

How it's billed

Your waiver charge appears as its own line on every invoice, separate from your licence fee — see Reading your invoice. It's billed on the same cycle as your licence fee and is VAT-inclusive like every other charge.

Changing or removing your waiver

You can change your waiver tier, or remove it entirely, from your customer portal or by asking your operator. A change takes effect from your next billing period.

Who to contact

If you're not sure which level is right for what you're storing, or you want to make a claim under your waiver, contact support and we'll point you to your operator's process.