Reading your invoice
What each line on your storage invoice means, and why the total is the total.
Your invoice is designed to be readable at a glance — every line adds up to the amount actually collected, with nothing hidden.
What's on it
A typical invoice has one line per charge for that billing period:
- Licence fee — the recurring charge for your unit, based on its size. For example, a Small unit might be £29.00 every month; your operator sets its own prices.
- Waiver (if you have one) — the goods-cover charge, shown as its own line. For example, a Standard waiver might be £4.00 — see Set up a coverage waiver for what that means.
- Add-ons (if any) — extra items your operator sells, such as a padlock or a packing kit.
- Late fees (only if a previous invoice went unpaid) — shown separately from the licence fee, so it's always clear what's ongoing charge and what's a one-off consequence of a missed payment.
Why the total is VAT-inclusive
The price you see is the price you pay — UK consumer prices are shown VAT-inclusive, with every mandatory fee included up front. Using the examples above: a £29.00 licence fee plus a £4.00 Standard waiver comes to £33.00, and that's the figure that gets collected. There's no VAT added on top of what you see.
Every invoice also shows the net amount and the VAT on each line, with a VAT summary under the total, so a VAT-registered business can see both (for example, £123.33 net + £24.67 VAT = £148.00 gross).
Payment status
Each invoice shows its current status in plain language: Due (awaiting payment), Part-paid, Paid (settled) or Overdue (past due). An invoice your operator has cancelled, credited, refunded or written off shows as Void, Credited, Refunded or Written off. If you're paying by Direct Debit, your portal shows Collecting from the moment we ask your bank for the money until it has been collected, then Paid — see When a Direct Debit counts as paid.
Who to contact
If a charge on your invoice doesn't look right, ask your operator, who sets the prices on it, and give them the invoice reference. Their phone number and email address are on Help & contact in your portal, where they've added them.