Contact support
Reach a human when the help centre doesn't have your answer.
If you couldn't find what you need in the help centre, we're glad to help directly.
Get in touch
Email support@storebay.co.uk with what you need help with — if you're a customer, include your operator's name and, if you have it, your unit number or invoice reference; if you're an operator, include your account name. That's usually enough for us to find your account quickly.
We usually reply within one working day.
Before you contact us
These popular articles answer the most common questions without waiting for a reply:
- Understanding your first Direct Debit collection
- Why a payment says "Collection submitted"
- How overlock works
- Set up a coverage waiver
Service status
If something seems to be down rather than just unclear, check status.storebay.co.uk before contacting us — it's the fastest way to see if we already know about it.