Update your details on an agreement

Some details you can update yourself from your customer portal; others need your operator, because they change the agreement itself.

What you can update yourself

From Profile in your customer portal, you can update:

• Phone — your contact number.
• Address — where your operator sends post, if applicable.

Changes to your phone number and address take effect as soon as you save them and don't need anyone's approval. Your cards and Direct Debits aren't on Profile: they're under Payment methods in your customer portal, covered in Change your payment method.

Your email address is how you sign in, so the portal doesn't let you change it. Ask your operator to change it for you.

What needs your operator

Some changes affect the agreement itself, not just your contact details, so they go through your operator rather than being a self-service edit:

• Changing your email address, as above.
• Adding or removing a coverage waiver — see Set up a coverage waiver.
• Changing unit or unit size — a unit transfer is a new allocation, not an edit to the existing one. You can ask for one from your storage page.
• Adding another person to the agreement, or changing who's named on it — an agreement is held by one customer, so ask your operator how they would handle it.
• Ending the agreement — you ask for it from your portal and your operator confirms your final bill; see Give notice and end your agreement.

Why the split

Your agreement is a licence to occupy a specific unit, not a tenancy — details that describe you (how to reach you, how you pay) are yours to keep current; details that describe what you've agreed to (the unit, the waiver, the term) are part of the licence itself and need a deliberate change, so there's always a clear record of what changed and when.

Who to contact

If you're not sure whether a change is self-service or needs your operator, ask your operator. Their phone number and email address are on Help & contact in your portal, where they've added them.