Give notice and end your agreement

Ending your agreement is a request you make yourself from your customer portal — here's what happens when you make it and what to expect on your final bill.

Giving notice

From your storage page in the customer portal, choose Request move-out. Your agreement has a notice period, and the page tells you the earliest date you can vacate. Pick your vacate date, and if you like say why you're leaving (that part is optional). Before it's confirmed, you'll see:

"End this agreement?" "This deallocates D-050 and revokes access on 20 July 2026. Unless a cancellation right applies, the period you've already paid for isn't refunded. This can't be undone." Confirm: "End agreement"

This confirmation is deliberate — ending an agreement removes your access and can't be undone once confirmed, so we make sure it's clear what's about to happen before you do it.

What happens after you confirm

• Your agreement status changes to reflect notice given, with your chosen move-out date shown.
• Your licence fee keeps being charged as normal until your operator completes your move-out — ending isn't retroactive. When they do, any unpaid invoice for a period that starts on or after that day is cancelled, unless a payment towards it is already on its way, and anything you already owe stays due.
• Your operator completes your move-out once you've vacated, normally on your move-out date. That is when your access ends and your unit is released.

Final billing

Unless a cancellation right applies, the period you've already paid for isn't refunded or pro-rated. Your operator confirms anything still owed and any deposit to return.

If you booked in the last 14 days, you may have a legal right to cancel with a refund — your operator will confirm.

Before you move out

Make sure your unit is fully cleared by your move-out date — your access ends when your operator completes your move-out, normally that day, so anything left behind afterwards may need a separate arrangement with your operator to retrieve.

Changing your mind

Once you've confirmed, the portal can't undo it. If you've changed your mind about moving out, contact your operator.

Who to contact

If your final bill doesn't look right, or you need access after your move-out date to collect something, contact your operator as early as you can.