What happens on move-in day

Move-in is designed to be quick and mostly done before you arrive — here's what happens and in what order.

Before you arrive

1. Sign your agreement — a licence to occupy your specific unit, usually signed electronically. Until this is signed, move-in can't be completed.
2. First payment — your first licence fee (plus any waiver or add-ons you chose). Booking online by card, it's taken at checkout. Booking online by Direct Debit, nothing is taken at checkout: your first collection follows once your advance notice period is over. If your operator booked you in themselves, they'll tell you when it's due.
3. Photo ID (only if your operator asks for it) — some operators ask to see photo ID at move-in. Your operator tells you what they need.
4. Your access details — your operator tells you how to get into the site and your unit. See Using your gate PIN and entry credentials.

On the day

Arrive at your site within its access hours on your move-in date. You're moving into the size and type of unit you booked.

After move-in

Your invoices are in your customer portal, with your signed agreement if you signed it electronically. Ongoing licence fee collections follow the schedule and payment method you set up at checkout — see Understanding your first Direct Debit collection if you're paying by Direct Debit.

Who to contact

If you can't get in when you arrive, or something about your unit doesn't match what you booked, contact your site directly.