Using your gate PIN and entry credentials

Every site uses its own entry system. Depending on your site, you may get a PIN, a card, a fob or a mobile credential for the gate or door, or your unit may have a padlock.

Getting your credential

Your operator gives you your access details, usually around your move-in date — see What happens on move-in day. They'll tell you how to find them and how to use them at your specific site, since entry hardware varies by site.

Where to find it

Your operator gives you your access details; if you've lost them, ask your operator. If your site uses a physical card or fob rather than a PIN, ask your operator how to collect it.

If it stops working

A credential can stop working for a few reasons:

• Non-payment — see How overlock works. Once the balance is paid, your operator is told to restore your access.
• A technical fault with the site's entry system — contact your operator and ask them to have it looked at.
• The agreement has ended — access ends when your operator completes your move-out, as covered in Give notice and end your agreement.

Keeping it secure

Treat your PIN or credential like a key — don't share it with anyone who shouldn't have access to your unit. If you think it's been compromised, ask your operator to reissue it.

Who to contact

If your credential isn't working and you don't believe it's a payment issue, contact your operator with your site and unit number.