Sign in to your customer portal

Your customer portal doesn't use a password — you sign in with a one-time link or code sent to you each time, which means there's no password to remember, choose, or have stolen.

How to sign in

1. Go to your customer portal and enter your email address (or phone number, if your operator offers SMS sign-in).
2. We send you either a magic link by email, or a 6-digit code by email or text.
3. Following a link: open it and you'll see a confirmation screen showing which account you're about to sign in to — tap confirm and you're in. This extra confirmation step exists so that simply having a link opened on your behalf (for example, by an email security scanner) can't sign you in without you actually choosing to.
4. Using a code: enter the 6-digit code on the sign-in screen. It's valid for a short time and only works once.

If you don't get anything

Check your spam folder first. For privacy, requesting a sign-in link or code always shows the same "check your inbox" message whether or not that email is registered — so you won't see an error telling you an account doesn't exist. If nothing arrives after a few minutes, try again or switch between email and text if both are available on your account.

Signing in with more than one storage operator

If you store with more than one operator using StoreBay, you sign in to each one separately — a sign-in link or code is specific to one operator's account at a time.

Staying signed in

Your session stays active on a device until you sign out or it expires from inactivity. Signing out from a shared or public device is worth doing before you leave it.

Who to contact

If you're confident your email or phone number is right on your account but sign-in still isn't working, contact support and we'll check.