Sign in to your customer portal
How to sign in without a password, using a link sent to your email address.
Your customer portal doesn't use a password — you sign in with a one-time link sent to your email address each time, which means there's no password to remember, choose, or have stolen.
How to sign in
- Go to your customer portal and enter your email address.
- We email you a magic link.
- Open the link and you'll see a confirmation screen showing which account you're about to sign in to — tap confirm and you're in. This extra confirmation step exists so that simply having a link opened on your behalf (for example, by an email security scanner) can't sign you in without you actually choosing to.
The one-time code
The sign-in page also offers Use a one-time code instead. A code is sent as a text message to the mobile number your operator holds for you, not by email. Text messages are included in StoreBay but aren't switched on today, so use the emailed link.
If you don't get anything
Check your spam folder first. For privacy, requesting a sign-in link always shows the same "check your inbox" message whether or not that email is registered — so you won't see an error telling you an account doesn't exist. If nothing arrives after a few minutes, try again.
Signing in with more than one storage operator
If you store with more than one operator using StoreBay, you sign in to each one separately — each sign-in link is for one operator's account.
Staying signed in
Your session on a device lasts 24 hours, or until you sign out. Signing out from a shared or public device is worth doing before you leave it.
Who to contact
If you're confident your email address is right on your account but sign-in still isn't working, contact your operator, who can check the email address held on your account.